The O Doc values your privacy and the security of your information. The O Doc is a technology platform which enables registered users to connect with physicians and other health care providers for the diagnosis and treatment of sexual dysfunction. This Privacy and Security policy applies to Websites we own, including theodoc.com, and our Services accessible through the Websites, which enable registered users to communicate with third party health care providers which provide health care services via telemedicine. All medical care is provided by a Compass Health Systems provider, or other professional medical practices with which we have relationships, although they are separate from The O Doc.
INFORMATION WE COLLECT ABOUT YOU
We may collect information about you directly from you and from third parties, as well as automatically through your use of the Websites or our Services.
Information We Get From You
You may browse the informational areas of the Websites without creating an account. However, registration is required to use the Services. To register, you are asked to provide certain identifying information, such as your name, date of birth, address, email, phone, and government or other picture ID. We may also collect other information, such as credit card and billing information, pictures and communications preferences.
To register, you will also communicate health-related information, to The O Doc and to the healthcare provided with whom you are connected through the The O Doc platform, such as medical records, health background, health status, and prescribed and over-the-counter medications. This may include individually identifiable health information that relates to (a) your past, present or future physical or mental health or condition, (b) the provision of health care to you, or (c) your past, present or future payment for the provision of health care, that is protected by federal law (HIPAA, the HITECH Act, and related regulations) and state privacy laws. This health information is known as “protected health information”, or “PHI”. The O Doc does not collect your PHI without your authorization, although registration and the use of certain features of the Websites or Services will require you to provide certain information to us.
Information may be transmitted via various methods, including:
dynamic intake forms where you enter information electronically via our platform;
store-and-forward (also known as “asynchronous) technology, which involves the electronic transmission of your medical information and records, such as medical history, doctor’s notes, diagnostic tests, documents, photos and videos;
secure messaging, including email and text messages;
real time chat and telephone; and
live 2-way video and audio.
Information We Receive from Others
The O Doc may also receive information about you, which may include PHI, from third parties, which may include physicians, medical practices and pharmacies that The O Doc works with as part of providing our Services.
Information We Collect Automatically
HOW WE MAY USE YOUR INFORMATION
We use the information that we collect or receive about you in order to:
Provide our Services
Facilitate the provision of healthcare services to you
Communicate with you about the Websites and your use of our Services, to respond to your inquiries, to provide technical support and assistance, to deliver any administrative notices or alerts and communications relevant to your use of the Website or Services, and for other customer service purposes
Verify your identity in registering and holding an account
Administer your account, including processing payments and coordinating the fulfillment of any orders and prescriptions you receive from your healthcare providers
Provide, operate, analyze usage of and improve the Websites and Services
Tailor the features, performance and support of the Websites and Services to you and your preferences
To display advertising on our Websites
Market our services and those of third parties we believe may be of interest to you when you have given us express authorization to do so
Investigate, prevent, defend against potential violations of The O Doc’s Terms of Service and any illegal activities
Fulfill any obligation of The O Doc as required by law
For any other purpose for which you provide your consent
HOW WE MAY SHARE YOUR INFORMATION WITH OTHERS
Non-Personally Identifiable Information
The O Doc may share aggregate or de-identified information (in other words, information that does not personally identify you) without restriction, subject to applicable law. Without limitation, this may include sharing information with third parties for marketing, advertising, research or other purposes.
Personally Identifiable Information
The O Doc may share information about you, including PHI and other information that personally identifies you, as follows:
With healthcare providers with whom you are connected via the The O Doc, for the provision of their healthcare services to you.
With pharmacies, to fulfill prescriptions from your healthcare providers and coordinate medication orders.
With service providers that we use to support the Websites or otherwise in connection with administering and providing our Services, and billing and collections, including without limitation any third party payment processor.
With other third parties as we deem appropriate or necessary to comply with applicable laws or legal process, such as in response to a subpoena in compliance with applicable privacy laws, or to enforce our Terms and Conditions.
To a buyer or successor in the event of a sale, merger or other transaction that involves the transfer of such information to the other company.
PROTECTION OF PERSONALLY IDENTIFIABLE INFORMATION
The O Doc employs reasonable technical, physical, administrative, and organizational safeguards to protect personally identifiable information and PHI from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
Please be aware that no method of data transmission over the Internet or method of electronic storage can be guaranteed to be perfectly secure. As a result, while The O Doc takes extensive measures to protect your personally identifiable information and PHI, it cannot ensure or guarantee the security of any information you transmit to The O Doc or through the Websites or our platform. The O Doc DOES NOT COVENANT, REPRESENT, OR WARRANT THAT THE TRANSMISSION OF YOUR PHI WILL NOT BE COMPROMISED.
As a technology platform and not a healthcare provider, The O Doc may not be a “covered entity” under HIPAA. However, the physicians and other health care providers you connect with through our platform may be a “covered entity” and therefore subject to HIPAA, and The O Doc has agreed with those healthcare providers to ensure that our Services are HIPAA-compliant.
WHAT YOU SHOULD DO TO PROTECT YOUR INFORMATION
Your cooperation is imperative in safeguarding your personally identifiable information and PHI. Keep your Account password safe, as anyone with access to your account password may be able to assume your online identity, view and modify your information, including PHI and treatment information, communicate with The O Doc and your health care provider via the platform, and take other action. It is your responsibility to prevent disclosure of your password to others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer and keeping your log-in and password private. Additionally, you will periodically receive email correspondence from The O Doc that may include information relating to the details of your treatment or account. Accordingly, it is critical that you safeguard your designated email address and restrict access thereto. The registration of an email address indicates your consent for The O Doc to transmit your personally identifiable information and PHI to such address.
OPTING OUT OF FUTURE COMMUNICATIONS
You can stop receiving marketing emails from The O Doc by clicking the unsubscribe link included at the bottom of a The O Doc marketing email. You cannot opt out of certain emails we need to send you relating to normal business operations (for example, notifying you of a message from your healthcare provider). To opt out of all emails from The O Doc, you may email and cancel your The O Doc membership.
ACCESSING, CORRECTING, UPDATING, AND DELETING YOUR PERSONALLY IDENTIFIABLE INFORMATION
You may access and update certain information, or deactivate your account from your profile page after logging into your account.
Additionally, you may at any time request to access, correct or update any personal information or PHI by contacting us at firstname.lastname@example.org.
The O Doc will make reasonable efforts to respond promptly to all such requests. In certain circumstances, The O Doc may deny your request, such as if we believe the request would violate any law or cause the information to be inaccurate. We will inform you of the reason for any such denial.
You may at any time make a request for The O Doc to delete your personal information. The O Doc will promptly comply with all such requests, unless not such requests are in conflict with any requirements to retain such information pursuant to applicable law or otherwise. When we delete your personal information, it will be deleted from the active database, but may remain in our archives. We may also retain and continue to use any information that does not personally identify you. Further, to the extent your personal information has been disclosed to third parties, The O Doc may not be able to access such personal information or cause the deletion or modification of such personal information by the relevant third parties.
As you browse our Websites, advertising cookies may be placed on your computer so that we can understand what you are interested in. We may work with display advertising partners that enable us to present you with re-targeted advertising on other sites based on your previous interaction with The O Doc. The techniques our partners employ do not collect you personal information.